Pro tip!
Before starting a trade-in transaction, make sure your account is logged in on the store device. You may need to log out of someone else’s and log back in with your credentials.
The NextGen Trade-in application is developed by Foxway as the Authorized Trade In Kit Technology Provider in collaboration with Apple. Advanced backend from Apple meets UX from Foxway to make device trading easy and convenient using AI. The app is used to trade in Apple mobile devices.
The trade-in evaluation process is achieved via taking pictures of the customer’s device and automated hardware diagnostics. This way retail employees can offer a more reliable grading assessment and final value. The application provides a discrepancy free (difference between initial and final evaluation) experience as grading is done based on additional hardware details and pictures of the device.
| App name | NextGen Trade-in |
|---|---|
| Provider | Foxway AB |
| Available | App Store, Google Play |
| App language | English, Croatian, Danish, Dutch, French, German, Greek, Hungarian, Italian, Polish, Spanish, Swedish |
| Category | Business |
| Access requirements | Camera |
| Additional requirements | Minimum 12MB camera Wi-Fi or cellular data connection |
The NextGen Trade-in application can be downloaded from Google Play store for Android devices, or from the Apple App Store for iOS devices. The app is compatible with iOS 13 or later, and Android 9 or later.
| Android | Google Play |
|---|---|
| iOS | App Store |
The app is built to track and perform trade-ins at a store level. Therefore, in order to use the app, logging in is required. Right after opening the application, the login screen pops up, where the app guides you how to “Log in as a Company user” by entering the Company ID, and your username and password.
You would first need to enter your company identifier – Company ID. The Company ID will be provided by your manager, and this will stay the same over time. The password and username are individual to each employee, and the login credentials are the same as for the web version of the Foxway retail tool.
Upon first login, the application asks you to create a new password. This will set a separate password for the NextGen trade-in and will not affect your existing account for the Retail tool.
Before starting a trade-in transaction, make sure your account is logged in on the store device. You may need to log out of someone else’s and log back in with your credentials.
The main screen includes a short how-to video tutorial, reminder list of device preparations, and the button to start the trade-in journey. You can also access trade-in history, and your account details form this screen. You would need to navigate back to this view to start a new trade-in.
After successful login, you will be able to access your account settings from the bottom right of the screen. Account setting feature shows which account is currently logged in with the options to log out and change the app language or your password.
You can set the new password within app by entering the current one and choosing a new one.
It is recommended to change your password at least once every 90 days for added security, and to never reuse passwords.
In addition, the app displays the current version and build number of the application. This is useful information to determine you are using the latest version. For example, checking for updates in the event of facing performance issues with the app.
The main screen of the application also features an overview of the trade-in history made under the account. This view displays a summary of the transactions and allows you to see further details of the transaction. Every transaction stores details of the trade in, including device information, total value and the official documentation.
Trade-in process using the application can be generalized into a 4-step process from campaign selection to registering new device sale. Initial campaign selection, paired with diagnostics with AI will result in a final device residual value which can be presented to the customer.
The following trade-in flow together with Apple Trade In Kit Technology is applicable only when the customer is trading in their iPhone 7 and newer.
The process is designed in a straightforward manner where the application will guide you through each step. This section introduces the flow in more detail to support you when navigating the application.
Trade-in transaction starts on the home screen of the application by pressing “Start trade-in”. The application also provides you a quick video instruction and step-by-step guides throughout the transaction. There are a few things you can do to support an accurate result. Follow the instructions to succeed.
After launching a new trade-in, the application prompts you to already connect the transaction to a new device sale.
All applicable campaigns are automatically displayed for you to offer a campaign bonus to the customer. Retailers and device manufacturers often launch campaigns for new releases to increase their device sales. This is your opportunity to upsell a newer model for the additional bonus and using the trade-in device value as a discount.
It is also possible to continue outside of a specific campaign by choosing “Proceed without bonus”.
The first step of the grading process is registering the make and model of thecustomer’s device. Each device has their own unique identifier called IMEI, which isused to register the specific customer’s device. The first picture captures the device model as well as IMEI from the About settings, avoiding the need for manual data insertion, as well as lower the risk of typos or errors.
Navigate to the “About” section under “Settings” on the customer’s device and take a picture of it with the NextGen Trade-in application.
Make sure device capacity and IMEI both are visible on the screen.
Place the device within the borders on the display, and the application will recognizewhen it’s in the frame and take the image automatically. If needed, you can also take it manually by pressing the white button. Make sure the customer’s device is in focus. The application reads the IMEI number alongside other information and displays the name and the model for confirmation.
When the customer’s device does not power on, has a broken LCD or the application is unable to read device information due to other reasons, refer to the section on how to add the IMEI and device model manually.
After the device model is confirmed, the application enters diagnosis step, consistingof both functional and visual condition checks. The Apple Trade In Kit is able to runon iPhone 7 and newer devices. You can accept older models while still using the application.
Store device will display a QR code. Scanning the code with the customer’s device launches the toolkit for tests. You can use the built-in Apple camera to scan the code with the customer’s device.
Alternatively, you can launch the diagnostics via entering the URL (diags://) to Safari browser.
Customer needs to read and accept the “Terms of Service” and allow full screen usage to enable the automatic grading flow on their device.
Both the store’s and the customer’s device need to be connected to Wi-Fi orcellular data in order to perform the diagnostics. Read what to do if the customer’s device is unable to connect to a network.
Once everything is agreed and ready to go, both devices are needed to perform the visual grading process. Before taking a picture of the screen, make sure all screen protectors are removed from the customer’s device.
Customer’s device will display a full screen black and white images so most possible faults will be visible to the camera. This step identifies cracks, scratches, dead pixels, discoloration and other faults to the screen and LCD.
Swipe between the black and white screen on the customer’s device and take pictures of both steps by aligning the frame to the device. The NextGen Trade-inapplication automatically detects when the device is in frame and takes the picture. The app will guide you through the process.
Double check the quality of the pictures. Images taken in the dark, excessively dirty device, blurry photos etc. can result in a situation where the condition is reported worse than reality. The app will notify you if any disturbances are detected, e.g. glare or smudges. Once satisfied with the quality, press “Done” on the customer’s device. This will initiate the functional diagnostics on the customer’s device, meanwhile you can proceed to taking a picture of the back cover.
After launching the hardware diagnostics, the application directs you to assess the condition of the back cover. Take pictures of the customer’s device by aligning the back cover to the frame you see in the application. You can retake pictures until you feel confident the device is properly lit and in focus. Once satisfied, press “Confirm” to move on to the summary.
This step will identify dents, scratches and cracks on the back cover to further determine the visual condition, and ultimately, the device’s final value.
Device evaluation relies heavily on image quality. Here’s a few pointes to ensure AI can interpret the image accurately:
While you’re taking photographs of the exterior, the customer’s device enters functional diagnosis provided by Apple. The diagnosis will run on customer’s device with no further interaction needed from you.
Customer’s device enters the hardware diagnosis step which will run on the background.
Once successfully completed, the summary is displayed together with the final value.
If the device is unable to initiate diagnostics, read how to troubleshoot.
The Apple Trade In Kit validates genuine parts and scans all key components affecting device performance. For example, this tests Face/Touch ID, Wi-Fi connectivity, camera, iCloud locks, FMIP, Bluetooth and others. Complete results will be given at the trade-in summary.
Successful confirmation of the visual and functional tests will take you to the test result summary page. You may need to wait for the hardware diagnosis to complete on the customer’s device before seeing the results.
This page gives you a summary of the following:
If the customer brings in multiple devices, you can add a new device to the same order by clicking “Add a new device” and the app will take you to the start.
Wherever the grading and diagnosis identifies faults, they will be reflected in the final price and a detailed report. Here’s an example where the hardware diagnosis has determined the device condition as faulty. You can see the detailed report by clicking on “Read the full grading report”.
| Condition | |
|---|---|
| Working AB | Fully functional device, which may have minor imperfections, e.g. couple of hairline scratches on the screen and/or back cover. |
| Working BC | Fully functional device with visible signs of use, eg numerous deep scratches |
| Minor Fault | Device physically intact and operational, but has a battery capacity between 70-79%. |
| Faulty | The device has faults which are listed in the detailed report. |
| Faulty LCD | The device has defects in the LCD screen, like screenburn, excessive spots or dead pixels. |
| No power | The device does not power on. |
| FMIP | |
|---|---|
| Activated | Find my iPhone is active, and the device can be traded in with a greatly decreased value. You can ask the customer to disable this feature to receive a higher value. |
| Not activated | Find my iPhone is disabled on the account. |
| Blacklisted | |
|---|---|
| Yes | The device is blacklisted and cannot be traded in. This means the device is either reported stolen / lost, or the account has an unpaid balance. |
| No | The device is not blacklisted and can be traded in. |
| Carrier lock | |
|---|---|
| Yes | The device has a network carrier lock. In this case, the specific network is shown. |
| Unlocked | The device is not locked to any carrier and can be resold with ease. |
| Device enrollment | |
|---|---|
| Locked | Device is locked to a previous owner company enrollment program. |
When the customer is satisfied with the result and total discount, press “Place order” to finalize the trade-in and attach a new device sale to the transaction.
Accepting the final value takes you to the order completion page where the app asks you to enter customer details and define the store location.
In order for you and Foxway to match the transaction to the customer, we ask the basic contact details. Choose between Corporate or Private, according to which applies for specific customer.
Confirm final order details with the customer. In this step, it is possible to place the order, cancel the transaction or add additional devices to the transaction.
When everything is correct, press “Confirm” to complete the transaction.
The final page gives you the option to view the transaction invoice and send it to a printer if necessary. Press “Open PDF” to access the auto generated invoice.
Any Wi-Fi printer supports printing from a mobile device, just make sure the devices are connected to the same network and press “Share” on the device.
It can happen that the app cannot identify device model and IMEI information from the images. Either the customer’s device does not power on, the screen is too broken, or the image quality does not support automatic detection.
If the app couldn’t read device information from the image properly, it will automatically ask you to enter the IMEI manually.
In other cases, click on the option to add device model manually. This allows you to enter the device IMEI manually. If the device does not power on, it’s possible to select the device by manufacturer and model. However, it’s not possible to trade in a device without the IMEI.
Ask the customer to crawl through device purchase documents or notes to find the device IMEI.
The Apple built-in toolkit requires network connection to enable hardware diagnosis. Make sure the customer’s device is connected to Wi-Fi or cellular data and try again. Sometimes it helps to rescan the QR code or restart the customer’s device.
If you’re still unable to launch the diagnosis tool, the app will display a notification, and you will be guided to perform visual grading outside of the Trade In Kit from Apple.
The same applies if the customer does not accept the “Terms of Service” to perform the automated hardware diagnosis. In that case, it’s possible to trade in the device following the steps in the next paragraph.
When a customer wants to trade in a device that is unable to run the Apple Trade In Kit, the application will ask you to perform the visual grading outside of the automatic toolkit. This applies in the following occasions:
Automatic IMEI identification and campaign selection are still available. The main difference is skipping the Apple Trade In Kit to diagnose hardware condition, as well as minor adjustments in the visual grading process.
Take pictures of the customer’s device when the screen is entirely white, while the screen is turned off, and from the back cover. The app recognizes when the device is aligned to the frame and takes the picture automatically. If needed, you can also take it manually by pressing the white button.
Once satisfied with the images, press “Confirm” and the app navigates to the trade-in summary view.
Throughout the trade-in process, it is possible to return to the previous step using the arrow on the top left corner.
In addition, there are two instances where you can cancel the process. First instance is at the campaign selection step by clicking on “Close”.
Thirdly, at the final device value summary page, the light red “trashcan” at the top right corner will cancel the entire transaction. In this case, the app asks you select the device you wish to remove, and for a confirmation to “Cancel” the transaction.
To further analyze the trade-in performance, the app asks for quick feedback as to the reasons for cancelling the transaction.
In order to grade the trade-in device via the NextGen, you need ensure that the screen protector is completely removed from the end-customer’s device. A screen protector will give inaccurate results regarding the device condition.
The app reminds you of the proper preparation with each trade-in, ensuring the images reflect the real condition. Once you’ve completed the actions, mark them as done by ticking the checkbox and continue.
Once removed, the screen protector will not be reimbursed by any party. This can be communicated to the customer beforehand.
To avoid frustrations, you can share the maximum potential evaluation after device identification or a more realistic residual value using the retail tool without removing the screen protector. When the customer wishes to proceed, finalize the trade-in using the NextGen Trade-in app (after removing the screen protector).
There can be instances where the NextGen Trade-in application cannot be used. For example, when the customer does not agree to remove protective screens or films. Furthermore, there can be connectivity errors with the application or issues with the store device.
NextGen Trade-in is not available when a customer attempts to trade in a demo device, as demo units are display models and resale is prohibited. Please note that while the app can be used on a display device, initiating a trade-in for such devices is not permitted.
If you experience any kind of technical or connectivity issues, you can perform the trade-in using the web version of the retail trade-in tool. The regular trade-in tool will be available in parallel as a backup option for you to offer a trade-in campaign price to the customer.
